TERMS & CONDITIONS

CUSTOMER CARE

At Work Well, we genuinely care about the wellbeing of our community. Our mission is to support self-employed professionals in the wellbeing industry by helping you prioritise your own health while also growing a sustainable business. Whether you're attending one of our social events, reading our blog, exploring our free and paid PDF courses or taking part in our Work Well Membership programme, we're committed to providing you with high-quality, thoughtful content and experiences.

If you ever have questions, concerns, or need support, we’re here to help. We value open communication and are always happy to hear from you.

Your wellbeing and satisfaction are at the heart of what we do.

Privacy & Safety

PRIVACY & SAFETY

At Work Well, your privacy and safety are extremely important to us. We are committed to protecting any personal information you share with us across our website, events, courses, and membership platform. We only collect the information necessary to provide you with our services and support, and we never share your details with third parties without your explicit consent. All personal data is handled securely and in line with current data protection regulations. We also encourage respectful and supportive interactions within our community spaces, both online and in person, to ensure that everyone feels safe, heard and valued.

If you ever have any concerns about your privacy or safety, please don’t hesitate to contact us.

PAYMENTS & REFUNDS

Payment for our events, courses, and membership offerings can be made securely through our website. We aim to keep our pricing transparent and accessible, reflecting the value and care we put into everything we offer at Work Well.

Please note that due to the planning and preparation involved in our events, we are unable to offer refunds for cancellations made within one week of the event date. For cancellations made more than one week in advance, please contact us to discuss your options.

Refunds for digital products (such as PDF courses and our membership subscriptions) are generally not available once purchased, but if you experience any issues or concerns, we’re always happy to help, just reach out and we’ll do our best to support you.

MEMBERSHIP PROTOCOLS

To maintain the integrity and purpose of this community, all members agree to abide by the following protocols:

Eligibility
All members must work professionally within the wellbeing industry. This includes all professionals dedicated to supporting health and wellbeing.

Community Purpose
This membership is intended as a safe, supportive space for genuine networking, sharing and collaboration among peers. It is not to be used for direct selling, aggressive promotion or solicitation of services.

Respect and Safety
All members are expected to engage respectfully and to contribute to an environment where everyone feels valued and safe. Harassment, discrimination or any form of intimidation will not be tolerated.

Adherence to Ethos
Members are expected to uphold the community ethos of professionalism, kindness and integrity at all times. If a member’s behaviour is found to be in breach of these values, they will receive a formal warning. Continued breaches may result in suspension or removal from the membership without refund.

Reporting Concerns
If you experience or witness behaviour that is not aligned with these protocols, please contact us promptly so appropriate action can be taken.

PAYMENT METHODS

Credit / Debit Cards